Thank you for purchasing our products from dehoutwinkel.com operated by de Houtwinkel LC.
In order to be eligible for a refund, you must return the product within 15 calendar days of your purchase. The product must be in the same condition as it was received, and undamaged or altered in any way. Return shipping is to paid by the customer.(Custom instruments are excluded, see below)
After we receive your item, it will be inspected for damage, and your refund will be processed. The money will be refunded to the original payment method used during the purchase. For credit card payments, it may take 5 to 10 business days for the refund to show up on your credit card statement.
If the product is damaged in anyway, or you have initiated the return process after 15 days, you will not be eligible for a refund.
Custom Instrument Return Policy
Daryl stands behind the workmanship, and materials of every de Houtwinkel Ukulele and Guitar. De Houtwinkel’s goal is to provide you with the perfect instrument that is playable for a lifetime. That is why every instrument is backed by a 7 year Limited Warranty to the original owner. Custom instruments can not be returned. If for any reason you are dissatisfied, please contact de Houtwinkel to discuss the issues you are having with the instrument.
You may cancel a custom order the next business day with no charges or fees. Cancellation within 3 business days will incur a 10% cancellation fee. After 3 business days your order is in processing, and will incur a 25% restocking fee upon cancellation. Orders that have already been shipped cannot be canceled.